This concept of designing retail technology deployments seems to be foreign and new to many people, especially IT leadership. Most of the time, the delivery of new technology in the store environment is driven by a preestablished date. This is driven by the holiday shopping season or in support of other in-store marketing initiatives… Read more »
Tag: Technology Deployment
How to Properly Set Up and Run a Successful Retail Technology Deployment Help Desk
As the project leader you’ve designed and planned your complex retail technology deployment down to the last detail. You have perfected your equipment configurations and installation script. You’ve performed your call aheads and trained your Deployment Technicians. You have worked and reworked your deployment schedule and received sign-off from Store Operations. You’ve even developed… Read more »
Why Not Designing Your Technology Deployments Drives Techs Crazy
Some of the things that happen when you don’t, and they all cost you money!! You’ve known this time was coming for a long time. You thought about it for months, maybe years. The old equipment the users in your stores are using is getting old. It is now out of warranty. The costs of keeping it going is becoming a… Read more »
Things That Can Derail Even a Mature Technology Deployment
This group has been waiting for a long time to get these new machines. Their old machines are very long in the tooth. Planning has been going on for months, meetings, testing, back and forth. The deployment was scheduled for the 4th quarter of last year, but supply problems from the vendor caused delays in… Read more »