One Company’s Fall from the Top

 The Fresh Market’s Fall. How this once great company became a shell of itself, from the inside.   I worked for The Fresh Market (TFM) for more than 14 years. Even though I have been away for over 6 years, I kept up with what was going on with the company. I also had many co-workers still working there. The… Read more »

How to Properly Set Up and Run a Successful Retail Technology Deployment Help Desk

As the project leader you’ve designed and planned your complex retail technology deployment down to the last detail. You have perfected your equipment configurations and installation script. You’ve performed your call aheads and trained your Deployment Technicians. You have worked and reworked your deployment schedule and received sign-off from Store Operations. You’ve even developed a… Read more »

Key Considerations for Developing Your Retail Technology Deployment Scope Definition

Key Considerations for Developing Your Retail Technology Deployment Scope Definition   It seems like a no-brainer that you must clearly define scope when working on your retail technology deployment. I’m constantly surprised at how many retailers do not take the time to fully define up front. At best, retailers usually define which stores are included… Read more »